SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of raikagestore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://raikagestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
arrived in great condition
arrived quickly! Thank You
very chic
Very cute and love it
Beautiful
Its so cute! I love it!
Great. Nice size. Small plus: a backup for the charger.
Thank you...
match photo and description
As seen in the photo, the drawing is matt. The store has put a small detail with the case, it is appreciated.
Perfect for iphone 6 s
Suitable for iPhone XS
Perfect!
The quality is good
It's a cute case plus fast shipping
So cute I love it so much
I'm delighted, thank you very much! The store put a gift
Fast delivery
Cute! Looks just like the picture. It is a soft case so it’s bendable not a hard case
Quality of the print was great
All as in the description, put the spring, thank you
This case fits my phone perfectly and the pictures are accurate with the reality. Shipping time was normal (2 to 3 weeks in my case, 'cause I live in Portugal). I also got a free cable protector for my phone charger. (thank you very much!)
Excellent cover, sat perfectly! Quickly delivered
Great cases! very cool. Came with a little cable protector. :)
Adorable! Came in very quickly and with a small free gift too! Thank you store! Wonderful!
everything is super!
The cover is good quality
so cute, beautiful design
Perfect for my J7. Good quality
love it! ♡ fast shipping and came with a little extra. thank you very much!
The product is as it appears in the images. Screen printing is good quality.
Beautiful
Came quickly. as in the picture. the store put a gift
Very good product. Very happy with the quality of the drawing. Fast delivery. Recommends.
All OK
Excellent
Really pretty and shell rather good quality! I recommend
very good.
Really good quality!
Beautiful cover, according to the description, the colors are bright, packed well.
perfect for my Samsung S8
arrived perfectly.
Beautiful, like the photo
The item looks exactly like in the pictures. It's absolutely perfect. Came relatively fast. Big thanks to the store, would buy again!
The picture is perfectly transferred to the case and of course thanks for the gift
The goods came in whole, the same as in the description. very nice. Thank you!
The image looks great. i love it.
Love it! looks and feels great!
very cool and cute. love, love, love
very well made
Order received very quickly, product as described in image. Fits well on phone, would recommend!
Great quality
the quality is good, i'm satisfied)) and the gift. thanks
So cute, very happy
Daughter Samsung A5 2017 bought, daughter is happy, all ok
arrived fast
As described. Good service.
Super!
Parfait
Great! accurate to photo. It's taken two weeks to arrive.
As i imagined it:) Very nice
Thank you, everything is just super, very fast! Put a small gift, nice!
Beautiful
Excellent
secure Package, quality is good
Product as described. Fast shipping. Recommended product and store. Included was little gift. Thank you.
Perfect
Top Qualité
Came quickly enough, the cover is very cool, i recommend! thanks!
love it !! thanks
Received very quickly, Good quality, beautiful drawing, fits perfectly samsung J5 2017. I recommend
Very nice, transparent plastic. Arrival quickly.
It's very good. Transparent and embossed
Perfect for my galaxy a5 2017. Adjusted to all buttons.
Cute cover. The store put a gift.
Soooo cute!!!!!! Look just like in the picture
Fast shipping and high quality
Oh my gosh, It came so fast, and looks so great!
fantastic
The coolest cover on the planet. Fast delivery
A cover of good quality, came very quickly (a little more than 2 weeks in perm). The picture is perfectly transferred to the case and of course thanks for the gift) on my phone perfectly approached, all exactly on the inputs Samsung galaxy A5 2017)
Quality is excellent, in the hand it is felt pleasantly. I recommend!
Exact description. Covers soft, silicone, pretty
The store is well done, got a gift, thank you! Cover cool!
Pattern identical to the photo ;)
Fast shipping and very good quality!!
Beautiful case
Excellent
Very nice