SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of raikagestore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://raikagestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Algerian Dinars (DZD)
Australian Dollar (AUD)
Bolivian Boliviano (BOB)
British Pound Sterling (£)
Canadian Dollar (CA$)
Chilean Peso (CLP $)
Colombian Peso (COP)
Costa Rican Colón (CRC)
Dominican Peso (DOP)
Euro (€)
Guatemalan Quetzal (GTQ)
Indian Rupee (Rs.)
Indonesian Rupiah (IDR)
Iraqi Dinar (IQD)
Kazakhstani Tenge (KZT)
Kuwaiti Dinar (KWD)
Malaysian Ringgit (MYR)
Mexican Peso (MX$)
New Zealand Dollar (NZ$)
Philippine Peso (PHP)
Russian Ruble (RUB)
Saudi Riyal (SAR)
Singapore Dollar (SGD)
Thai Baht (฿)
US Dollar ($)
Venezuelan Bolívar (VEF)
good quality, all is good: P
Great quality, fast shipping
Quickly deliver, very good quality of the sword
very nice and fast !!
All like it no damage. Made of material of the type hard rubber.
Excellent
It is a good sword and some small gifts. It was very nice to receive this package. Thank you.
The product is perfect, exactly like in the description! A must have for a SOA fan!
Are achieved, been fast shipping
Absolutely love the items, they are exactly what I expected. I am very happy with my purchase.
They look amazing! I'm really happy with them Thank you so much!!
Perfect
Its amazing it looks nice. Perfect
Great product! Fast shop shipping and satisfied
Everything is fine! Thank You Very Much!
Excellent quality and product
Product is quality, finish is perfect. Shipping fast and attentive store, Recommended!!
fantastic
Great, Came in 10 days, which is very fast, match description of the products, all is a quality, top swords have packed with very high quality.
Children like the cool swords, and packed well
Good swords, of very thick rubber, as I understand. Recommend.
Excellent
Foremost in perfect state and nicely packed Many thanks!!!!!.
very well made
Parcel arrived quickly. within 2 weeks. Swords are made of PU, so a little elastic. But hard enough for it to swing by them as you please. In General, very like! I think any fan SАО should have it!
Swords are fantastic, child very satisfied! Completely fit the description. Delivery fast, packed all first class, also gifts put (and writing) thank you, we all praise!
Perfect, shipping Super fast (earlier than expected) and good size.
Very beautiful, fast shipping
Great quality. Very happy.
Packed properly now is perfect
looks good! i'm impressed with the packaging and the condition the swords are in. thanks!
very good
Perfercto, get much more fast than I expected, and with a very good packing
Fun toys, thank you..
excellent
Swords Are cool, fit the description. Length-80 cm. Packed very well. Look class, well keep its shape, and Elastic Bend. very strong. Great suitable for Cosplay, and hang on the wall) lovers SAO just have to have these swords)) and even the store sent gift, and writing
Service is awesome! Even gave me a gift! 10% goes to charity! Packaging was protective and adequate!
very fast delivery, received gifts with purchase and they are donating 10% for children
Perfect and also with a keyring gift very happy
Todo correct. Thank You
Very very fast arrived within 15 days . Thanks
the swords are robust, well maintained the kind, and finish is pretty good. The packet came nicely protected The store is 10/10.
Arrive pretty fast, quality is perfect, I am very pleased with the purchase. customer relationship-store is quite good, thanks
Very well and faster than expected
arrived pretty quickly. Beautiful
The packet came nicely protected.
They're great, thank you.
arrived within two weeks, the sword is very well made
Excellent quality, arrived very fast. Good purchase.
Very nice