SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of raikagestore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://raikagestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Looks good, can’t wait to give it to my little man for his first day at school
Very nice bag. loved it ad shipping was very fast
The son is happy. Size m for the first-class is excellent!!
Fast shipping, very good workmanship, exactly as the description. My son loves it!
very beautiful. thanks store.
It's very, very good quality. I'm really surprised at this purchase. It's one of the best products i 've bought. The braces and the back part are padded and reinforced so that it does not hurt. It has several compartments and is very spacious. The colors are vivid and very beautiful. The size is perfect for all books to fit. I certainly recommend this product.
Everything is fine, there is no smell, the son is happy, came quickly. thanks to the store!
arrived as planned. Very well finished, it's just like the picture. My son liked it very much.
I like the bag and fast delivery too. Great communication. I recommend
Cool! The son is happy!
fast shipping, great quality, for a child of 7 years just right. very satisfied
Very beautiful, good material and size. The shipment was very fast, thanks to the store!
My son love it so much and it’s nice quality
great!!! Quality amazing and looks even better than on pics, A4 format fits in with no problem and lots of books. My son´s height is 130cm and it fits perfect
Rich colors and perfect!
came quickly. very good quality
Backpack cool. The child is delighted. Sewn well. Came quickly in 2 weeks. Thank you store)
Very good quality thank you
Everything as described!! Very nice and very strong
Thank you so much the bag is very high quality
Perfect
The backpack is well sewn thread does not stick out, the color is bright.
Loved, took only 9 days to arrive.
Wonderful product, shipping and delivery super fast, as well as quality. My son!
It is bright, bright, without threads, without currants.
Arrived on time, goods quality, very good!
Very nice, seems to be perfect just as describe, thank you !
Corresponds to the description, beautiful, executed quite qualitatively, spider-man volumetric. The child liked. The height of 120 m size fits perfectly. In the backpack is one large compartment and one pocket in front. I recommend.
This bag is fantastic. It's even of better quality then the bags in Belgium!
Great quality. I'm happy with it
We are delighted!
very beautiful
The backpack is good Thank you store! Delivery is very fast.
The backpack is normal, the seams are even, the threads do not stick out. My nephew liked it.
Recommend!!! Very nice backpack and capacitor!!! Fast shipment.
Backpack came quickly. corresponds to the description. bright, beautiful, grandson really liked i recommend.
Three Lo very beautiful my son likes it, thanking board lot
Very beautiful backpack! My son and my wife loved TBM!!!!
Super. Everything is perfectly stitched, there is no smell, the son is happy
Very good backpack.
Very pretty, spacious. 3 compartments.
Super!!!
Child happy recommend
I highly recommend! fast shipping. Backpack bright, large. 3 compartments, good locks, walls between compartments of good quality.
Good backpack, fast shipping, the child for 3.5 "years
The backpack is cool, made qualitatively, took the son to the first class, the child is happy, i advise everyone, in size what you need!
excellent))))
Thank you, everyone got it.
1st class! Quality is very good, i recommend.
Everything is fine, the quality is excellent.
Backpack is great. The child is delighted with the Color match first-class is quite easy I recommend
Good
A good backpack, minor will be delighted...
All super delivery fast to all recommend
the product is according the description. well received. thank you
The price corresponds to the quality. Excellent backpack. Bright, roomy enough. Many offices. it is also qualitatively stitched. The same backpack is softer, but due to this much easier. Boldly recommend. Delivery fast-to moscow in two weeks.
I really like the backpack. it's the second one i ask for thanks to the store.
Excellent backpack for 6 year old boy, quality is good. Thank you very much to the store for his patience, very grateful to him. fast delivery. 5 stars and goods and seller!
Wow!! Amazing! Excellent quality!
Very good backpack very good
Backpack super! The threads do not stick out, the seams are strong, everything is like in the description, the hard back, the corrugated pattern is dense, the child is delighted!!!
All as in the photo. The child is happy. Look all stitched smoothly. And how long we will wear time
we will use the product quality well and see
THE backpack took a while to arrive in Brazil, however, worth the wait. THE store was quick send it and always in responsiveness to answer my questions.
Beautiful backpack reinforced seams and thick fabric, very fit with purchase
Shipping is very fast.
Backpack is good size s, photo on the child of 3.7. Quality is good, roomy.
Very satisfied, although not for my use, but my kids loved.
The backpack is excellent. The child is delighted. I recommend the store.
wow nice products. No custom charge.
I arrived quickly and as in the description thanks to the store I recommend it
it is beautiful.
very nice good quality and fast delivery
Price/quality very good .. Satisfied with the purchase Fast delivery, and all according to the description of backpack…
Thank you I’m very happy to receive it thanks
High quality backpack, very good finishes and firm seams, ideal for children and be the envy in school. Highly recommended the store and excellent product. fast shipping
Very satisfied with the purchase. The backpack is very good. He would certainly repeat, in fact, surely do.
perfect
great product!! my son will be stoke!!, most definitely I will recommend this store for your purchases
Item is good quality
Great, compact and good quality product.
Thank you! great quality. Recommend
The bag came better than I expected. I recommend it to you.
Super backpacks!! Very neatly sewn. Children are delighted!!! Thanks to the store, sent quickly.
Excellent quality! I was very pleased. Fast shipping
Good store, fast shipping. 100x100 recommended.
Quality 5 star, thank you, very fast shipping,
Very nice bag for kids. I recommend
Excellent product. Arrived super fast.
Beautiful! Happy nephew, very good quality. He arrived early.
Wonderful, the material is first class
Excellent product. Very happy with my purchase.
All right, fast shipping
Beautiful backpack, 100% recommended.
The bags are quality and strong. Fits stores description. Shipping fast. Arrived within 2 weeks. Son age 6
great quality