SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of raikagestore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://raikagestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Algerian Dinars (DZD)
Australian Dollar (AUD)
Bolivian Boliviano (BOB)
British Pound Sterling (£)
Canadian Dollar (CA$)
Chilean Peso (CLP $)
Colombian Peso (COP)
Costa Rican Colón (CRC)
Dominican Peso (DOP)
Euro (€)
Guatemalan Quetzal (GTQ)
Indian Rupee (Rs.)
Indonesian Rupiah (IDR)
Iraqi Dinar (IQD)
Kazakhstani Tenge (KZT)
Kuwaiti Dinar (KWD)
Malaysian Ringgit (MYR)
Mexican Peso (MX$)
New Zealand Dollar (NZ$)
Philippine Peso (PHP)
Russian Ruble (RUB)
Saudi Riyal (SAR)
Singapore Dollar (SGD)
Thai Baht (฿)
US Dollar ($)
Venezuelan Bolívar (VEF)
The cap is cool, as in the description, for a child of 7 years the aircraft. The cap came in an air bag, put the elastic band in Gift. All class. Thank you to the store.
I really liked the cap.
Parcel received after 25 days. Goods consistent with the description.
All super, recommend
Good. Perfectly packed.
Chic cap, the child is delighted with the print, very nice quality. Now for baseball caps, only to this store.
Very cool! Bright, high-quality! She took a child for 5 years, but he is heady, sits well!
Super
Nice quality. I recommend
All ok, thank you for gift
Perfect!
Really cute, vibrant colors. Good quality.
Very satisfied!!! thanks to the store for the promptness, afigenic packaging and a small prizent (hair elastic)) was afraid that the size would not fit, but everything is just super! the boy is 6 years old, maybe too big, but "sits down" the cap is good.
Super, came in a inflated bubble
Cap cool! Print bright! Shipping month
perfect quality
My son is three years old, great! next year i think it will be just
Very chic, great quality securely packed inflatable from this did not spoil put as a gift rubber thank the child the cap really liked and with pleasure wears it
match picture and description. I recommend
thx for present :D
Great quality
Products arrived at destination thanks to the store
perfect cap!! I recommend
Quality is good .. fast delivery
Great cap. Bright. The child is delighted. The child is 5 years old.
Packing blown with air, not wrinkled. Very happy with my purchase. Thank you
With a gift. Graciass
A good baseball cap) the son of 3g approached, liked. Thank you, I recommend
Beautiful cap, nice quality
Super!
fast shipping and quality material
My son really like it. Thank you
Nice cap. The child is happy. For 4 years a little big
Excellent quality. I recommend
I really liked the cap, the picture is clear. Sewn neatly, there is a picture with a composition of fabric. For a child 2 years of course large, but if you adjust it, you can already wear it. As a gift put a rubber for hair, very nice, thank you)
Super cool cap. Approached for 7 years, it is possible and for a higher age, there is an adjustment.
Great. Quickly arrived packed perfectly
Perfect quality, I recommend
Very good product and very good store. Super fast shipping
The cap is good, 51 cm in front is very wide
Great quality with very fast shipping
Perfect
Excellent cap, the son is happy. Packed on 5 +, in an inflatable bag, so as not to be wrinkled. Delivery within 3 weeks
Good quality material, well packed and arrived before expected time. My son liked it.
The quality is excellent. Packing is not damaged.
Just gorgeous caps! Packed in a ball-nothing crumpled!!! The store is well done! Shipping fast
Cool cap. delivery fast. store put a gift, for which he special thanks
All super, delivery fast, son cap very satisfied!!!
Purchase satisfied. good cap.
The cap is just a super. Packed with good care. And even my uncle for the rubble elastic for hair.