SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of raikagestore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://raikagestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful
Very happy. Perfect! color never fades. Ordered 2 more and it is perfect.
Material is very good, Cotton.
He had already bought the same But of size 2 and had loved
Perfect
looks great in person. happy with my purchase.
Excellent
Arrived fast. The fabric is suitable for the spring.
Size ok compared to the French size. Cute pajamas
Nice suit and very fast delivery. Size corresponds to description and chart
Perfect!
fast shipping, tissue good, exact color, very happy size 4 to kid 3 years
arrived earlier than expected
Prefect quality
The quality is good. Recommend product!
Quality and match photo
Excellent
Super Quality, very good cotton, Fast shipping!
Super Quality Cotton, no synthetic! Super fast, Recommend 200%
Fast shipping, excellent quality
Good
Beautiful
Pajamas beautiful.
Perfect! My son loves them!
This very cute, I am happy with my order. Many thanks recommend them. Greetings.
very nice
It is great. Quality
Perfect!
Size matches. great quality, thin. Delivery is fast.
Good quality. Nice. Comply with the photo
Very fast shipping.. All according to the description. Recommend
Perfect!
Excellent product!
Suit came exactly as the picture. Quality is good, size fit, very happy.
In very nice quality nice. It is pajamas for spring. Have taken a T 7 for a boy Skinny of 5 years and is perfect. fast shipping
Excellent pajamas, shipping is very fast
Nice quality
It is finite halftime. Colors and design beautiful, soft tissue. Recommend!
son 3.6 order size m size. Suit fit size. (We are not large) Delivery 2 weeks. No smell. very happy
Delivery is fast, satisfied quality
Perfect!
it's so good
Great
same as the photo and also the fabric is of nice quality. fast delivery
Excellent
Like a suit. The New Year party suit, and then you can like to wear pajamas!
Thank You super!
Perfect!
Shop excellent. Product quality cotton. Order came very quickly.
Excellent quality. Delivery is fast.
Pajamas. Happy Baby. material is very good
Good quality
match description. very nice
fine pajamas for use at halftime. It is very nice and my son loved him.
At top quality, same as picture and received in advance
Super fast delivery!!
exactly as described
Excellent quality, cotton, 120 Size 7 fit flush, delivery fast, all tracks
Loved the fabric, I bought four of these now and never been disappointed.
My kid loved it and loved the fabric, its nice cotton
Very petty for a boy at least year one and my son has 3 fine tissue
Shipping Super fast, it is recommended
Goods as described. Shipping arrived at an express speed. Everything is great! :)
quality is great!
My kid love it. Good quality fabric.
Fabric soft, no smell, size 5 the child height 105 cm long.
The size is for 110 cm. Cute! very fine for spring.
Good quality pajamas. Soft, nice body.
Same as Pajamas in the picture, bright clear colors
Want to say a big thank you for this pajamas))) soft body fabric. Size slightly big as US 3,2 years. Take 4 size. Pretty fast delivery))))
Like!!
very good and very nice quality
Second time buying from them good quality
Excellent
Charming
good quality. nice design.
i love it and my son is fan . thank you
Pajamas is good quality
Super. Quality good. Happy child.
Very fast shipping. the quality is good, no smell, no sticking I'm happy.
Product Good workmanship! Children are happy and recommend this product. Fast Shipping
As the picture 2 T our height 87 good
Super fast delivery. The product high quality nice. Recommended!
It's fast delivery. Fabric top quality lovely.
Beautiful. arrived in 2.5 weeks. We are satisfied! Thank you very much!
Nice Fabric
Product as expected, great fabric and workmanship.
very good quality, fast shipping
Very satisfied with this purchase will buy more
Good quality, match photo
The kids loved it
Shipping very fast. In less than two weeks it had in house. Are very fine, serve for halftime But not for winter. The drawing is like in the photography. When you try them at Boy will know if the size is correct