SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of raikagestore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://raikagestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very cool. I like.
All as the picture and very cute
Beautiful
Looks great
super :-)
Great
Very firm, good quality, fast shipping
Perfect!
I recommend
Everything OK, good quality and looking really nice
Beautiful
Super thing, very satisfied. The key does not fall down
All the fun, sociable!!!! THANK YOU!!!! ;)
Perfect…
Super super super! :-)
just as the photo, key holds great.
Perfect!
Securely packed and delivered.
good quality. I recommend
All OK :) I recommended!
Very cute
same as photo
well packaged, fits perfectly.
Good quality. I Recommend
Arrived earlier than expected. thank you
consistent with the description, the quality is good, no smell.
Cute
Consistent with the description, son is satisfied, very cool
exactly as the photo, very satisfied
Same as picture, very cute, fast shipping
Excellent. love it!
just like the picture and very good quality
Very nice
Soft smooth material, firm grip on key
soft silicone key fob. looks great
Great
Beautiful
fits perfectly to the keys. very happy with the purchase
Thank You received.
Good quality. Fits well on the key.
I like it a lot, fits Our standard keys in Poland but will also fit bigger keys
Pretty. 100% recommend
Good material. Good quality workmanship. I recommend.
Cool! Soft, nice and good quality
Excellent
very cute
All compatible with description, fast shipping. I recommend 100%
Super cute and comply with the description.
Beautiful, best than expected
Looks great and fits perfectly. It is exactly as described
Very cool
The quality is good. Look as the picture in description.
Perfect
looks nice and cute.
everything is great
Fits the description and nice quality
Very good and beautiful, love!
Much better than I expected. :-)
Looks great
Very cute as described. Great product, very impressive. Recommend both product and store
Beautiful, very nice color, good thickness and wedge well to the wrench
excellent quality :)
Product as shown in picture. Am delighted with it. Thank you!
Excellent
Nice
Perfect
Cute and very useful! I recommend :D
Good quality and same as picture
Just like picture
Excellent! Fast shipping! As picture! Cute!
good quality.
Nice, I really like the quality. Super!
As described!
Very good quality, fast delivery. Recommend!
Fits perfectly
Perfect
very beautiful. J'adore, many thanks
beautiful product.
arrived in perfect state and exactly the same as the description. Thank You!
Very nice. Happy with purchase
Very cute, match description
Lovely
Beautiful, soft and cute
Very cool
Excellent
Very good quality, super recommended.
Excellent quality
Beautiful and as described. I recommend
Perfect!
Very cute
Good quality, item securely packed and delivered fast. I Recommend
Excellent
Very good quality, same as description
Beautiful, like the images. I'm satisfied
very cool
Very useful
Arrived earlier than expected
Very cute and convenient key cover. I recommend it.
Looks like picture. So far holding up well.
Very nice