SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of raikagestore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://raikagestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Mask is good quality, perfect size, also great stretches I'm satisfied
Arrived very fast, very good quality.
Amazing fast delivery, I was pleasantly surprised. Awesome
Fantastic item and fast delivery.
Good mask, arrived very quickly
Very good product. I'm personally happy.
Mask received. stitched quality. Son very satisfied!
very cool
amazing mask. best spiderman mask I've seen. fast shipping too!
Excellent!! Arrived very quickly!
The mask is wonderful, nice material 10/10
Very satisfied! arrived very quickly! packed very well! Super Quality!!! RECOMMEND!!!!!
Very beautiful
Perfect mask! RECOMMEND!
Delivery fast, less than 2 weeks. Mask fits the description and photos. Very happy, recommend!
Perfect, thank you, recommend!
Fast Delivery. Took 2 weeks to deliver. Product is in good quality.
Great quality
Excellent
Excellent quality. Fast shipping
Everything is fine! Mask fits like a glove
Awesome
It's very nice! Thank you!
Thank you. fast shipping and good product.
Perfect
very fast delivery, excellent quality, we are very happy!
Excellent mask, pretty well made. very happy. Most importantly, looks pretty good.
Super, Perfect, recommend!
arrived in 13 days. Beautiful :)
Everything is fine and Very fast delivery, thanks
Perfect!
Fast shipping, quality products
Mask is great. Sewn with high quality. Do not stick out. Came quickly
Fits the description, recommend.
received in great condition. Recommend.
Mask is very good, AAA, THANK YOU!!
arrived within 2 weeks. very nice quality
Material in excellent condition, beautiful details, comfortable. In a word SPECTACULAR
Very nice & good quality. comes with zipper at the back. Fits perfectly. Properly packaged. Delivery about 21 days. Happy with purchase & service of store. Highly recommended.
It's pretty fast delivery, nice Quality
Excellent
Elegant mask! Good sewing, thread not stick, flat seams. Perfect!
Excellent mask, nicely done. Very good product!
I'm very happy with the mask, great product. I recommend and give 5 star
Very cool
great quality.
Everything is fine. Very good material
Thank You very much. mask arrived quickly. super! thanks again. Happy New Year!
Mask is perfect, very cool. very happy.!
Good quality. My son is satisfied. Thank you
quality is nice. many thanks
The mask looks great! Very realistic. fantastic purchase
Arrived fast and is of good quality.
Fancy very beautiful
Loved the product delivered super fast, highly recommend the product and clear, the store, thanks
Very good
Mask arrived on time, perfect size, very satisfied. Thank You
Amazing!
Thank you
Mask fits very well, quality workmanship, am very satisfied. Lenses fog up easily. Recommend.
Mask arrived within days, good quality
Item was perfect! Really happy with it.
Excellent
Perfect!
This is great, as seen in the picture
Standards
Super!
Beautiful
Cool
Mask is great, Thank you, recommend
good store, good items, good shipping. very nice
Excellent, material very good, delivered very fast.
Cool mask, made with high quality
super satisfied, awesome quality, thank you for good product
amazing
All great!!
Awesome!! made of excellent material, really the best mask I have ever seen, arrived very fast, fully recommend
Perfect!!
Beautiful
Exactly as advertised. very satisfied with the product.
Perfect
Shipped and arrived fast. It is amazing, better than I expected! Easy to see from inside and people can't see your eyes from outside. Totally recommended!
Cool mask, you can see everything! The store delivers fast, quality on top!
Mask looks good. Came fairly quickly. Nice zipper
It is great, the quality It is pretty good and the design is spot on
got it very fast in a week satisfied.
Good product
Very good mask, high quality materials, has a lock back of the head. Recommend to all lovers of Spiderman
excellent
Excellent, High quality. same as picture and description
Very cool
Very well made mask
Everything is fine. arrived quickly.
PERFECT! Simply wonderful! Fabric excellent quality. Perfect Workmanship! Thanks
Elegant mask!
great item, Awesome
arrived fast and seems very good quality, Perfect
Amazing, I thought it might be too big for my head, but it fit perfectly. I'm a girl