SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of raikagestore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://raikagestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful
Fair quality
As shown in the description. Beautiful❤️
Top quality
very nice
One of my favorite shops. super happy with the products.
The product arrived 13 days after shipment to my delivery address. Fine product. I'm very satisfied.
arrived in perfect condition very fast, all good
Very nice
I recommend
Very beautiful
They 've arrived in perfect condition and fast! They're super nice!
This is amazing. I love this necklace.
its nice
arrived in perfect excellent condition. The necklace is beautiful
Very cute and exactly as described, so nothing to complain here. Arrived quickly
Pretty! Came in individually wrapped in a plastic bag. Very happy with the quality of the necklace.
Perfect!
Good store
very beautiful, arrived very quickly
Beautiful necklace
Equal to the pictures, thank you!
Everything is beautiful, as i asked, thank you very much.
Really pretty and nicely packed individually in plastic and tags still on. Thank you
I recommend this store
fantastic
look beautiful
very well made
this is a really pretty necklace! the bunny is so adorable
love the design
Pretty pretty and cool suspension, like the most, of the pendants i ordered. Thank you very much to the store.♥
Beautiful
looks very accurate to the description. Cute ^^
Perfect
Very cute and neat pendant)
Beautiful, just like the picture
Perfect!
fantastic
thank you so much!
very beautiful
Thank you
My baby loved it
It's very fast. It's very beautiful.
Very cute necklace in perfect condition. I love
all great, thank you!
perfect
Perfect product from perfect store
Cool pendant
well packed!
Great item
good communication with store
it's very pretty!
everything fine. Thank you.
Beautiful necklace, perfect to be a good gift❤✌, I congratulate the good communication with the store
Thanks to the store. The photo corresponds to the description.
Beautiful, identical to the description, highly recommended
Good product
top quality
This is beautiful, i loved it.
i'm happy, excellent, the delivery is fast, it went whole. Thank you!!
Very cool and quality!!!
Perfect
Bien
Very nice
Very beautiful, brighter than in the photo. Very beautiful item. Thank you store.
Unfortunately I have not received the product but have been refunded
Quality is good
Arrived quickly, very nice store thank you!
it is very nice