SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of raikagestore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://raikagestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very cutee
Soooo cuteee
Normal pantyhose for such a price. From what did not like: 1. shorts on them, which is denser fabric on top. So these shorts are very low, to the hip, below the folds of the buttocks about 5 cm. 2. pantyhose on the Pope is not 1 seam, but 2, as on children. 3. drawing when stretched becomes not bright. In general, I liked it. I'll wear it. Delivery is fast. Thank you.
super cute *__* <3
4 stars, because on one of them cats, poorly printed Moska, looks creepy
Got pantyhose as a gift to the younger sister. Sent immediately, with the store did not communicate. Thank you.
Description corresponds
Really cute socks
39/5000 everything ok, thank you for the quick shipping
2 weeks to St. Petersburg with a simplified track-very good! And quality at the level. My daughter liked it. You can safely take. The store is good.
It went very long (about 3 months to Moscow time) and the paint will crack, and so it will come down.
Thank you! I liked everything very much, beautiful and cute kittens.
Super, very long wanted, came quickly, I advise, the store made a gift, thank you very much
Perfect: D Many thanks store
Superb quality perfect size
Thank you for the gift
For 11 years-Super!
All is well, but came with a small hole on the knee (
super cute fits pretty well
Everything ok. 3 weeks shipping.
awesome
Thank you! the child liked!
Matches the description.
OK quality. Looks fine and seems to be in good condition. Thought it was more socks than stocking. But this is good too.
Everything is fine! Kaliningrad came a month.
Very nice.
Great store
Just as pictured, fits well, would recommend
Schones. Thank you
It 'S after 31 days. Seller put more gum for hair, but a nice change)
kii
Very cute pantyhose, VSC came in size, as a gift put a rubber band, to Moscow went a little more than a month, thank you very much to the store, I recommend.
Delivery so fast
Everything came, everything is fine, the goods match.
Everything is fine, I really like these pantyhose. Everything is exactly according to the description. Separately thanks for the gift) the elastic band is good!❤️ I will order more!
Shipment has come in under 2 weeks. Product very high quality. Identical as the pictures. Definitely zamówię more!
Beautiful, I really like) pleases that it is very easy for me to climb, large. I will wear it neatly so as not to break. 3 weeks before UFA.
Super feel material, recommend
Baldage, girls
The parcel came quickly, put in the mailbox. Pantyhose good, the store put a small gift hair band
okk♤♡◇♧☆
Looks exactly like picture! Honestly i ordered it just for curiousity, but its sooo good! Material is very soft and comfortable for the skin. Picture of Luna is amazingly good and on legs it looks super cute! Ears colour is a little bit out of contor but this is jot a big deal cause everything still looks very nice! And got a free gift, wich is very nice ^_^ thank you store!! Definitily will by more from this seller.
Very cute for my 9 year old.
All beautifully clear, but quickly appear spools
Very beautiful
Father arrived before D Time
Simply loved!!! Arrived fast and way was pictured, will buy more! Thank you
Good, took a teenager for height 152 and weight 35 kg.
The product came very quickly, in principle everything is exactly according to the description, the quality is like, like all pantyhose. I don't care about it. But the girl is happy. Thank you very much)
Arrived fast
Excellent
good quality
Good quality ,same to photography.
Good service