SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of raikagestore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://raikagestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very satisfied. the size approached. Bright, soft, beautiful pokemon pikachu. thanks a lot to the store!
Good quality, under the height of 186 and 100 kg. very nice
Parfaite
Thank my daughter liked it! very nice
On the growth of 140 large. Closer by 170 cm height
quality Pajamas, to a height of 153 cm, size s, without stock. The daughter is happy, i recommend the store.
All as in the photo. The child is happy
On the height of 163, the girl is a teenager, the size m came up perfectly!!! live is much brighter than in the photo! excellent pajamas, bright, soft, odorless! from the order in delight! thank you store!
Good quality and came super fast thank you very much
Excellent costume. quality is pleasant, fluffy .. m for height 140 with a good margin!
Cool)
The child is happy. Ordered the size m on the height of 158 came well. thanks to the store, i recommend!
Nice quality
Everything is ok
arrived very quickly
Love the product am very grateful to store, very happy thanks
Age 14 size S. very good quality.
The quality is excellent. After washing does not shed, does not roll down. Soft, warm, cool) took the size s for a girl 11 years old height 152 cm. Just right (there is a stock cm 3-5). fast shipping. It pleases! Thank you store 5 +
Thank you very much, the child is happy!
Size is larger than the description at least 1 size
Thank you very much baby very satisfied
It's cool, I ordered an l and i measure 170 cms. Well packed.
soo cute and soft.
good
Cool pajamas♡♡♡
great quality, very happy
everything is sewn well. Looks great thanks
The description is exact, very warm, it is soft. i am satisfied.
Pajamas are very cool, soft. I did not notice any shortcomings in tailoring. fast delivery.
Quality Pajamas. Expectations meet.
All good size and suitable product.
Excellent, quality!!!
Beautiful
All super
I received the piachu pajamas quickly. serious store
very nice winter material
Very good quality. Fast delivery
Pajamas are super, the quality is excellent, in the pocket was a small cabins, the parcel is satisfied, the daughter is delighted. All as in the description, i recommend the product and the store. Delivery is fast enough. Thanks
Super! Very soft! I recommend
Very fast delivery.
Item description is the same
Excellent store, the description is accurate. fast delivery. everything else is 5 plus!!! Thank you!
Thank you very much, very nice
cool suit! Bought for my daughter, but also suits me) size l with a height of 178 cm, i recommend!
The quality is good, the seams are neat.
It was wonderful and great material. My girl loved it.
Stitched exactly right. I recommend