SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of raikagestore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://raikagestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast delivery, item as shown and in great condition! I will definitely order again!
The produce is great and as advertised. Quality is very good. nice box
It's time, even a little earlier. The quality is excellent. Thank you very much!
Super happy with my product. Arrived on 2 Semes.
Amazing, great product.
Awesome
Perfect!
Figure very good
Figurine arrived in time announced! Very well packed in one carton before packing bubble box figurine. No break figure Clean! I recommend completely!
arrived earlier than expected, 100% recommended also is identical to the description of the product.
Fantastic figures, beautiful and in advance of even one day. Perfect!
just like the picture and fast shipping!
Send very fast, well packed and product comply with the description, beautiful finish.
The product is great quality and well packed in one carton. THE product arrived in the original box. Nothing to say. Satisfied Product
the figure is good
Excellent
Awesome secure packaging, quality and speed delivery. Great!
In perfect state and with box
Perfect, arrived in very short time, wonderful
Awesome....got it in time...no broken parts..well packed...highly recommend this store.
Excellent product, well made and with great details. Recommend.
Excellent
Perfect!
Perfecto
Perfect and beautiful, without any trouble. Many thanks
High Quality, everyone is happy! Thank You)
good quality
Excellent product quality. Original plan to purchase another model.
Perfect as advertised! Arrived in time!
Sends very fast. Very well packed. Piece gorgeous.
Good quality, securely packaged Thank you
Excellent very good details and delivery impressively fast 1000% recommended
same as the photo, match description and arrived pretty fast
Excellent
is very beautiful
Exceeded my expectations!!!!
Arrived in time set, very nice product
Excellent
Very nice product
Order received in 8 days, very satisfied, the figurine is travaillée and very beautiful, I recommend to all fans!
Very satisfied with the product.