SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of raikagestore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://raikagestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful
Great store, item arrived earlier than expected. I recommend
Excellent product, such as the image, simply beautiful
arrived securely packed and in great condition, nice details. Highly recommended
Beautiful quality and works great!
Excellent quality and beautiful
Good quality
Arrived in a short time, as in the photos and in perfect state :) Many thanks.
The order arrived about a week. The watches are beautiful and has great detail. And they both work perfectly.
Arrived very fast in Brazil (SP), about 17 days arrived. The same picture is beautiful!
Very good service, I had no trouble, the order arrived very quickly and in excellent condition, recommended :)
arrived in excellent condition. thanks
We love it!!
Perfect!
Very nice 100% recommended!
I'm very happy about the item. It's solid metal, has some weight to it. Clock works, has protective wrap on glass and back side. Easy to adjust time, overall quality is nice. Also shipping was very fast. 10/10, thanks.
Very beautiful the clock, the Shipping was fast
Thanks! Arrived before Christmas, and item is as described!
item was as described, arrived very quickly. highly recommend
Item was as described, arrived very quickly. Makes an excellent gift!
Bought two of these, one for my father and one for myself. These are very good quality and the shipping was really fast.
really nice quality watch! Shipping was very fast, I was really happy that it arrived on Christmas Eve. Great store!
Arrived in good state, great quality. will buy more
Very well made
Perfect
Good product and arrived before expected date
I'm happy! can't have my phone on me on the school where I teach so this watch sure helps me with the time in style
Nice watch.
Perfect, quality nice and details, opens from way great, and is a real clock
very nice
very cool! love the design
Very good quality, arrived fast, recommend
All good, arrived fast, high quality, beautiful
So cool
Beautiful, cute & good quality
Looks like the picture and shipping was fast. Good product
Excellent quality, very satisfied
Beautiful
Very satisfied, serious and a watch very beautiful, I feel like a real State Alchemist
Is same as the photo
Great Quality
Just as in the description. Is perfect.
the watch is beautiful pettier Than Thought, fast shipping
Very Nice
Good quality product
They are very beautiful and work well, shipping arrive on time, store recommended
Excellent
The pocket watch works and it's cool.
very nice quality watch. Cute, like in the picture. Arrived in perfect condition.
Quality pocket watch, good Communication with the store and time of waiting was pretty good, recommended.
The product arrived in good condition the packet is well protected, good with foremost the details, same as the image reference.
securely packed
Very fast and as the described.
Great quality
Perfect!
As described. Received in 40 days in Honduras. Recommended…
Cute and done well. Working clock
Better than expected !
Very beautiful. Clock works fine
arrived in perfect state