SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of raikagestore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://raikagestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great
10/10
Beautiful.
High quality product. Fast shipping. I recomend it.
description is accurate, very good quality
Very well
loved
Very good!
very fast shipping
Very satisfied with the purchase
Super!
Perfect
very cute
Perfecto
keychain arrived in very good condition, good quality. I recommend this store.
Very nice
Recommended to every fan of Dragon Ball
Arrived in great condition, very happy :)
The product is exactly equal to its description. The material is PVC (Plastic) and I love it. Got the days scheduled delivery.
looks Good, a bit biger than I imagined
accurate to the description. Perfect!
My boy loves it, nicely packaged, very good condition, arrived in time, very happy, thanks store.
arrived safely and with a gift from the store.
Very nice quality
Looks great, awesome gift! fast delivery, Thanks a lot! 5 star for sure!
Great product, well done
Great store foremost perfect 100% recommended Many thanks!
I love
Great, as shown in the images. very good
Beautiful
exactly as described, arrived within weeks to Australia.
Awesome! The store also included a free gift ^^
Super!
Just what I was expecting, excellent quality and arrived earlier than I thought. Good product and good service
same as photo, very beautiful
The product is accurate to the description. Fast shipping.
Very good
The description is accurate am very happy. T like very much
Perfect
Beautiful, worth it…
Product match description, thanks for the gift. Recommended
Good quality, Very nice. Thank you
great shipping arrive in perfect condition, same as the photo, I love it
Very nice, I loved it.
Very happy with the purchase. as shown in the description. very nice
Good quality, Happy with purchase
Beautiful, exactly which the photo has gone very fast, perfect size. Recommend this store and will buy. Very satisfied with the purchase. Thank You by the gift.
Great quality of the product. Many thanks for free gift. Very good store. Recommended
Great keychain perfect size to carry over. Has come sooner than expected. Probably end up buying any more.
It is the same as in the photos, texture tough, very pimp
Accurate description, recommend 100%. The quality is amazing. Would buy another without any doubt.
Perfect!
Very nice, happy with my keychain
Good quality, very satisfied
As in the picture
Bigger that I thought. looks pretty awesome!
Great!!!
The order arrived shortly after asking. Well protected. It is such which shown in the picture. I Am very happy with it.
Perfecto
Very fast and hermosaaaaaaa
thanks a lot store
Perfect size for a key door house, neither too big nor too small!
Parfait
Like
super cute! love it so much and it came very quickly . definitely recommended !♡♡
So cool! Recommended store! arrived in time thank you very much:)
It took what he promised and gift came a band hair accessory! Many thanks, are very nice :)
Parcel received in 3 weeks. Very well. Thank You
Very good quality, cool gadget, pretty fast shipping recommend
Perfecto
arrived in great condition
Very nice, just as expected
Foremost great and with a rubber band Hair gift, thanks
Good product, Ball perfectly smooth!
Very well packed and so beautiful! Thanks a lot for the gift to store!
Very nice and beautiful gift. Communication with the store is 10/10
perfect
Item as described, average processing and shipment. Thanks a lot!!
Cool and good size. very happy
This very beautiful and also came with a rubber band gift thanks
Beautiful, all right, perfect!! Still won toast
Todo perfect! Love me and my son more!!!
Perfect, Dragon Ball to the sky of the infinite. Very fan of Alonso wax, always true.
it is nicely made. The ball is as in the photo. perfect. 10/10
Perfect and top with a detail 100 by hundred recommended
The product arrived to Chile within the agreed time
Great
As in the picture. Good quality and nice. The chain is quite long.
came exactly as the picture no damages or cracks and it looks good on keys
the store sent me a rubber band gift, thanks
Perfect, as description
It's exactly like the description. I'm really happy with it.
Perfect and good time
Such which the description and fast shipping
Just like described! Very beatiful! No damages on shipping and delivering! I'd recommend you to get you one of these!
Super fast, very quality nice.
Ball Chain correct, as in ad-store
Perfect! :)
good quality . not disturbing inside the pocket . thanks
Nice, and is also arrived ahead of schedule!!!