SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of raikagestore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://raikagestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice figure
The figure is in perfect state, arrived within 15 days
Very beautiful
Very nice
arrived in great condition, perfect!
Good quality, very happy with purchase
perfect
very well made
Accurate description, Very decent
Good
very good. happy with purchase.
Arrived early, as describe my nephew love it ty
Very nice quality
Perfect
Excellent'll more
Detail very good, came as a designer, has two variations posture figurines
Good quality!
Product as the description, can buy without fear.
Good product. very nice fast delivery
Arrived well ahead of time, very beautiful
Very nice
Excellent Quality
Quality figure, very good condition, accurate description
That is worth!!!
Beautiful… came like photo.
Fast arrival in super good condition!
The product arrived in 16 days to Spain, happy.
Really happy, the Shipping took 2 weeks right and good, it is perfect, came Super well packed. I recommend
Excellent!!! Fast shipping and package well protected
Super Well perfect packaging and a high altitude
Great quality, arrived safe and sound
Accurate description, good quality
Perfect state, will buy by that been fantastic
Very well made. I recommend ..
Very good condition and quality
Very good! Super fast delivery
Very very good. I'm very satisfied. A+++++
fast delivery and good product
Beautiful
Very nice and has good details.
beautiful, with a very high level of details. I Am very happy with it, arrived in perfect state, is nicely painted. I Recommended, A + +.
it good
Very nice quality
Very fast shipping and the product as the description
Perfect
Very quality nice, and very fast shipping. 100% recommended.
Very happy. Very good quality
Excellently well packed received quickly good quality product I recommend this store Thank you
securely packed, good quality
Great Quality
Very wonderful
It is great quality. beautiful, it looks nice!!
Perfect!! Very happy
High detail, arrived fast, product same as the description. Great store
accurate description, good quality, securely packed
It is bigger than I thought, and It is tá nicely
Perfect the product, have ALL the details and very quality nice
Cool product, thanks
Product received quickly.
Kit but very simple to fit. A face in addition, two arm plus and an object combat
Arrived in a good condition. Quick delivery. Good quality.
Action Figure compatible with description, recommend
Shipping wasn't too long. The item respects the description.
Beautiful and nice
really good, with much details. Exactly as the photo. Highly recommended.
Pretty and nice quality
Good product, very nice quality. i recommend
Loved, 100% recommended
Great arrived perfect
Correct and quality
Foremost perfect! And is best than expected
Quality Product
Great quality
Pretty well done and very good quality. Very Happy!
Perfect
The truth is nicely done, without hesitation recommend to Dragon Ball fans
Good quality figure
The product is achieved. Good quality and suitable size.
Good quality. Very nice. Well painted.
Perfect.
Product quality nice and fast shipping. Todo perfect
Fine super + + +
Store recommended. Beautiful figure
I was quite surprised by the quality, very nice. Happy
Very good product. I recommend this store. Thank You
Very good
Perfect in every detail. arrived on time. I Recommend
Super!
Very quality nice and very fast shipping to Spain, recommend store, 10/10
Beautiful and good
Delighted with the doll. Very nice and detailed.
Pretty good quality
Perfecto
Fast and expected. Quality-price
Gorgeous I detailed perfect
To come fast and clean, recom Dable for ALL The paramour Gohan
Good finishings
Very nice quality, arrived earlier than expected
As in the photo to me. Charm