SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of raikagestore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://raikagestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Looks wonderful, excellent quality.
Earrings made of plastic. Length 7 cm + 2,5 cm slew. The store put 5 clips to the cloves. Baby satisfied
Cute quality earrings, they are bilateral. Very neatly made. Delivered on time
The goods are satisfied, everything has come in integrity
Super
good
I'm delighted. Earrings are amazing. looks amazing. The earrings themselves are 7 cm + metal fasteners 2 cm. Special thanks to the store who took care of so that the earrings reach intact and safe (packed carefully). And even put two pairs of buckles. Thank you so much!
Came in 2 weeks, good.
Everything is just super
They were very cool, went for about three weeks, I thought the cardboard, it turned out there was no, which is absolutely happy. Thank you very much!
Product arrives before time, well wrapped and in good condition.
Very good earrings, quality is great, I advise
Cute
perfect! well packed, the product came with two extra backs, making four backs total. great item
I am very satisfied with the product I arrive very fast they are very cute IGUALITOS ALA photo and do not weigh
So cool!!!
i love them
Well packed and the earrings themselves are made qualitatively
beautiful
The product corresponds to the photo.
All as in the picture, very beautiful and quality earrings, glad to buy!
With the store did not communicate, the earrings are cool, a little heavy, but the daughter is very satisfied
Earrings are cool. Very canonical, when you wear the length of tanziro. Went to my village for 3 months
very good quality !
So はやく とどき. thank you!
The goods is according to the description
I love them!
quality at the highest level!
Very cute, shipping demoro 1 month
Very cool earrings, completely satisfied with them.
PERFECT
Earrings are just a miracle, a find, just something. Such quality earrings I have not seen for a long time, they fit like I wanted, they are light enough and very comfortable
All Super
Great quality , looks nice !
They're here, the shipment was fast and I like them a lot.
perfect
Doszły in two weeks. Super quality recommend hot.
Very nice item! All to agree with the description. Recommend!
Looking Like on Picture
I love it
All as in the photo.
beautiful 5++++
It's okay.
Very beautiful and comfortable earrings
Clear earrings, Vo