SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of raikagestore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://raikagestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
good
Highly recommend store. High quality products. 5 stars
All OK. Toy good looking, nothing void. Child satisified. Recommend
Packaging is good and everything neat!
the product is good quality
Fast shipping good quality product, honest store, thanks and success!!
Great figures. secure packaging
Child is very happy. favorite characters. very nice
Very happy with the order. Son very satisfied.
Super. Baby Happy
Very high quality. I really like. I recommend it to everyone.
Very good product. Kids are very happy and delighted.
Very cool addition to my collection
Super quality
Great!! Good workmanship and beautiful the box!!
A good toy and quite durable, ruler 30 cm for comparison. arrived within two weeks, come in Box
Order arrived very quickly! Figure high quality, no smell. Son very satisfied, will order more. Thank you for efficiency.
Good quality toy,my son love's it!
Very high quality product, son loves it, securely packed, whole box, recommend
great! man son is very happy. doll is big and solid.
The product is as described, like the photo. got everything right and very fast for Brazil.
Sufficient quality toy, neat. The child was satisfied.
Perfect
Quality very nice
Strong quality. very satisfied
Great. Wrapped perfectly. arrived ahead of time.
Great toy, fast delivery. Thank you!!!
Delivery month. A good toy, heavy, high quality. Like.
As in the photo, fast shipping
Great quality, securely packaged
very nice, I recommend
fantastic!!! everything fine! highly recommended
securely packed! fast shipping. top marks from me
Very happy, arrived in perfect condition in two weeks to Spain. perfect Christmas gift
The quality is excellent. Action Figures big! Paint quality is good, color-rich, head turns, arms and legs move, do not bend. Raincoat cloth, hammer separately inserted in hand. Very satisfied!
Comply with the description and photo, very nice
Excellent store 100% recommended. Top quality, very happy with the order, received very fast and securely packaged
Toy simple, ideal for small children, move arms and legs and rotates the handles. Fast delivery. Thank you very much, I recommend.
My boy 4 years will be happy Christmas
Arrived in perfect state, nicely packed
Everything is great
Very cute and nice quality… Perfect to give away in Christmas to my son. Many thanks…
Perfectly wrapped, very happy .
Fast delivery. Outside looks nicely.
Child Satisfied
Comes nicely packed. Very happy.
Top
very nice
Very satisfied! Children happy! Recommend.
Great best than I thought, look quality nice, all that come without box pero nicely wrapped the 4 I ordered together
Very good quality, just like the picture
Son gift! Great quality, box looks decent! fast delivery. I Recommend
Product perfect and precise.
Good gift. Fast shipping.
I got captain America and spider man! came exactly as described. My 3 year old will definitely enjoy these! I’m very satisfied. :)
Packed well, Looks good. Toy was big enough.
Superhero very beautiful, packed securely
Arrived within 2 weeks, nicely packaged, the box is perfect.
Fast shop shipping, Tough material, as the photos have come nicely packed
Gorgeous! Thank You Very Much.
Accurate description, no smell, no defects, knives pulled out. Parcel arrived for 2.5 weeks to Surgut. Happy Baby, thank you. Recommend.
We ordered 3 toys glands. PPL, ppl. Spider and cap. America. Good toys, child very like, delivery fast.
Thank you so much! Great toy! Packed perfectly! Fast delivery, My son is very happy! highly recommend!
all great. The quality is good.
Nicely packed and figure looks perfect.
Perfect and sends fast and very neat.
Exact Product description. Order arrived to Canary in 15 days. Packing perfect, nicely QUILTED. Will buy from this store.
Get Super fast, and the doll is in Super good furniture state I love it!!!
Very good is the third bought are nicely happy and fast delivery
Very good furniture packing. Like in the photo.
Are Great very fast shipping, Have come in good furniture state and are Original
Fast shipping, quality nice a priori
Perfect. Same as the image. Shipping fast and quality nice.
Great quality. I'm so happy since it's a Christmas gift. I Recommend
It is super nothing to say thanks énormément I'm super satisfied and fast delivery I recommend this store
Within 2 weeks delivered. Came well packaged to and looks on the outside super out. Even 1 week wait and then can my baby son it open. I will still take a picture
Super product. Very well packed. Store box as ones. Arrived in 13 days. Perfect
All is super and efficiently. Shipping 12 days
Exactly same as the photo arrived ahead of schedule neither a week to slow. well packed without neither ngún todo defect many thanks store
Very fast to arrive, is like the description.
Perfect Pair to quality price and have received very fast
Incredible, fantastic toy. arrived very fast and securely packed
very fast and super good packaging. I loved it, recommended.
Fast and well packed. Product and Its box intact. Highly recommended
Excellent quality! Satisfied!
Are great, as in the picture, Shipping fast, even came to me early
Very Orginal
wel package.. and product is nice...2 weeks for arrival
The figure is in good condition, securely packed
Toys come well packed, no odour. Arms and legs move. Heroes waiting in the wings. Children love them
Very good furniture product
Cool. Only basin is movable.
Came in box unharmed. very well packed. Couldn't take a photo of the figure cause my kid hasn't left it sitting since he got it.
Received all collectible figurines in Perfect condition. All were very well packaged and not taxed. My kids loved.
Has arrived in time above and in perfect condition. This nicely and my son loved it. Communication with the store has been excellent, is highly recommended! Many thanks
Fast delivery, 2 weeks and the product is as the D is scription indicates. Packing correct.
Super store, no worries, parcel arrived well packed. I repasserais order soon;-)
Fast delivery 25 days, product quality
Beautiful, arrived in perfect condition super fast.
Great product arrived in perfect condition, well packed