SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of raikagestore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://raikagestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very happy with the product. same as picture.
good quality, fast delivery
Beautiful
Nicely packed, very good quality
Excellent wear
Quick delivery, lovely socks, many thanks.
All as described. Thank You Very Much.
Quick shipping. Exact as advert. Fit shoe size 39.5 perfect. Highly recommend
very nice
super cute
same as picture
the quality is good!
beautiful pair of socks, I recommend
Super quality
Perfect, as description
Pleased with the product and the fast shipping. Thank you
Good quality socks! Recommend.
Excellent
same as the photo, quality cotton material
Perfect!
fast shipping and products very nice quality. My daughter very happy with these socks.
Looks great, fast delivery
super good. came very fast. excellent store. recommended
arrived all in one piece
Very surprised by the fast delivery. Socks quality is excellent. Very recommend
Fits the description
Good
Excellentes!
Excellent product! Really good quality, arrived very quickly!
Good quality
Perfect!
love them
They are perfect
Very well made
same like the photo
Very nice quality
Same as photo, very fast shipping and great quality
Nice
size great. I'm size 46 / 11
Item arrived as expected. Very satisfied with the quality
quality is excellent, size 45
Goods received fast, husband is very happy
love them
Socks are good quality! I Recommend.
Nice soft material, fast delivery
high quality. I recommend
Excellent
Very nice and quality nice came much earlier than expected
Arrived in great condition
Perfect!
Perfect roomy size, perfect quality
Fast shipping and delivery, Thanks alot ^_^
Super! I Recommend!
Super!
arrived in perfect state and fast delivery
Good quality. I recommend
item received within days. Socks as described. Came in size 9-11, perfect for my husband. Very pleased.
Great. Thank you.
Very beautiful. I recommend
Cute. good quality!
Really soft material!
These socks are awesome! I love them!
Beautiful, good quality