SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of raikagestore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://raikagestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very Good
Beautiful very detailed keychain
all set, thanks
Excellent product, same as picture, good quality and size. Thank you very much!
very top quality,.. arrived very quickly. Highly recommended ..
Just amazing product .Love to buy from this store again.
Cool keychain, great quality thank you very much to the store, came quickly. I advise!
good quality
They arrived well
Very cool! All as in the description and in the picture. Recommend store and product!
Came very quickly. Thank you so much. Perfect accuracy. A weighty keychain.
Very beautiful and successful
Keychain is good, the size is as expected, qualitatively made, fast delivery
Good hammer, heavy. I recommend
Funny axe. I'm happy.
I recommend you to buy the product beautiful arrived quickly
It's a little big but it's just like the picture
Goods received) I Recommend)
arrived very quickly, excellent! Thank you!
Good quality, quick shipping, I recommend
Item arrived in perfect condition! Very Good packing! recommended!
Wow good quality,great item
Super Perfect!
Great quality!)
Excellent keychain
Very good quality! arrived before the date. My son is going to be super happy!
Absolutely spot on! full marks
Very good keychain. Delivery is fast.
A really good quality product. Better than I expected.
The keychain is beautiful.
Well made
Thank you!! excellent quality of the product!
Fast and compliant, thanks
Very good quality, good product. Gift included
it's quite accurate, i loved it.
very satisfied
In my opinion, this is awesome. It is a little bit big but ok. I dont see any problem. I bought grey one.
cool
Item arrived great store
Excellent
the keychain is quite large, i expected a little less... But in general, excellent...
Bigger, better like this
The product is accurate to the description.
Very good, nice
Delighted with the Black Panther keychain Great likeness of the character and very well made while remaining lightweight
Nice and good quality
Good. Heavy. The child liked.
the quality is very good.