SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of raikagestore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://raikagestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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super material. Bought one for my friend too. At the height of 165 took M, quality is good. No smell. thank you.
perfect
Awesome! awesome! The pajamas are 80% cotton and 20% polyester, super fat (perfect for winter). Back fins (in my case shark) they're like quilts and they don't bother anything so much sitting around like lying down and they make you want not to take it off never. 10/10
Nice stuff. No irritation on the skin. Warm, soft material
Excellent fit.
very cool! took l height 170. arrived very quickly. 13/10 of persistent sharks
Pajamas arrived quickly. The quality is excellent, everything corresponds to the picture and description. The child is very pleased. Thank you very much!!!
Very comfortable and thermal Kigurumi❤️
Kigurumi itself is good and bright color. sewn well.
Arrived with 30 days, very good!!
Good pajamas, first to myself, then the guy ordered, everyone is happy :)
Fits perfect, good quality and fast shipping! I can recommend this store!
Cool shark!!! It was a month. Bright blue! thanks
Corresponds to the description. The size table is correct. Fleece material. Fast Delivery
Nice and warmth. size is larger than expected. But it's a plus.
Very good warm material. My girlfriend was very happy
Everything is wonderful!
Very goods. Very hot best for winter. And so everything is gorgeous.
Material is fleece, nice and soft. fast delivery. i am satisfied with the order, thank you.
I'm a big girl, but kigurumi suited me just. In fact, i did not expect a free style, but it turned out as if i was drowning in it. Fortunately, i did not order the size l, because it will be very large. Weight-60, height-170 cm. If you want to sit just take s. delivery was about a month. Everything was well packed, there is no smell (except for the new product). The material is very pleasant to the body, does not stick. In general, i advise: 3
In general, this is a healthy fleece shark costume.
Thank you, excellent pajamas, i ordered myself and my sister, she is delighted!)
Soft piece, looks warm
Good pajamas)) M
Funny pajamas, for height 183 size xl just
it came quickly. Ordered as a gift to another friend. Satisfied
Quality is good, kigurumi entirely of fleece. I ordered as a gift to my husband (for a height of 183 cm and fat physique in the abdomen ordered xl, there is a small stock in growth and pts big in the abdomen) to sit on a cool loggia, he liked it! On the palm there are "fins" type of cape mittens; the remark from the husband-to sit on the tail uncomfortable photos of me (height 175 cm, slender) and husband
At 167 l with margin. very nice
The quality of the material is excellent
Wife is happy. After washing, everything is fine. I can recommend to buy.
The mega is pleasant to the touch and delivery very fast
Soft to the touch, comfortable, warm, took as a gift
very nice quality
Kigurumi super .. son happy
Sewed quite qualitatively, the fabric is pleasant to the touch. In general, the customer is 13 years old from the birth satisfied.
Quality suit, just as seen in the photo. The store is honest and responsible. Thank you.
The product meets all my expectations.
Quality is pleasant, there are no defects, looks good.
Perfect
Cool thing, very soft, size 42 took m, sits freely and well
For growth of 175 and weight of 70 kg l. The parcel was tracked, it reached quickly within 2 weeks
Beautifully made
size S is very roomy
Good suit, the child is happy. At a height of 145 cm took s. a bit too big, but not critical. I recommend the product and the store.
Pleasant fabric, soft and warm. I'm very pleased
Very satisfied Soft and pleasant kigurumi I have size m height 166-170 chest 95 Took several sizes more Perfectly suited. Always take things 1 or 2 sizes larger.
Arrived nicely packed, fully consistent with the description.
It's just like in the picture. very fast delivery
Good kigurumi, warm, soft. In general, in size. And so everything else is good)
satisfied with the item, everything corresponds to the description. I recommend the store