SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of raikagestore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://raikagestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
super material. Bought one for my friend too. At the height of 165 took M, quality is good. No smell. thank you.
perfect
Awesome! awesome! The pajamas are 80% cotton and 20% polyester, super fat (perfect for winter). Back fins (in my case shark) they're like quilts and they don't bother anything so much sitting around like lying down and they make you want not to take it off never. 10/10
Nice stuff. No irritation on the skin. Warm, soft material
Excellent fit.
very cool! took l height 170. arrived very quickly. 13/10 of persistent sharks
Pajamas arrived quickly. The quality is excellent, everything corresponds to the picture and description. The child is very pleased. Thank you very much!!!
Very comfortable and thermal Kigurumi❤️
Kigurumi itself is good and bright color. sewn well.
Arrived with 30 days, very good!!
Good pajamas, first to myself, then the guy ordered, everyone is happy :)
Fits perfect, good quality and fast shipping! I can recommend this store!
Cool shark!!! It was a month. Bright blue! thanks
Corresponds to the description. The size table is correct. Fleece material. Fast Delivery
Nice and warmth. size is larger than expected. But it's a plus.
Very good warm material. My girlfriend was very happy
Everything is wonderful!
Very goods. Very hot best for winter. And so everything is gorgeous.
Material is fleece, nice and soft. fast delivery. i am satisfied with the order, thank you.
I'm a big girl, but kigurumi suited me just. In fact, i did not expect a free style, but it turned out as if i was drowning in it. Fortunately, i did not order the size l, because it will be very large. Weight-60, height-170 cm. If you want to sit just take s. delivery was about a month. Everything was well packed, there is no smell (except for the new product). The material is very pleasant to the body, does not stick. In general, i advise: 3
In general, this is a healthy fleece shark costume.
Thank you, excellent pajamas, i ordered myself and my sister, she is delighted!)
Soft piece, looks warm
Good pajamas)) M
Funny pajamas, for height 183 size xl just
it came quickly. Ordered as a gift to another friend. Satisfied
Quality is good, kigurumi entirely of fleece. I ordered as a gift to my husband (for a height of 183 cm and fat physique in the abdomen ordered xl, there is a small stock in growth and pts big in the abdomen) to sit on a cool loggia, he liked it! On the palm there are "fins" type of cape mittens; the remark from the husband-to sit on the tail uncomfortable photos of me (height 175 cm, slender) and husband
At 167 l with margin. very nice
The quality of the material is excellent
Wife is happy. After washing, everything is fine. I can recommend to buy.
The mega is pleasant to the touch and delivery very fast
Soft to the touch, comfortable, warm, took as a gift
very nice quality
Kigurumi super .. son happy
Sewed quite qualitatively, the fabric is pleasant to the touch. In general, the customer is 13 years old from the birth satisfied.
Quality suit, just as seen in the photo. The store is honest and responsible. Thank you.
The product meets all my expectations.
Quality is pleasant, there are no defects, looks good.
Perfect
Cool thing, very soft, size 42 took m, sits freely and well
For growth of 175 and weight of 70 kg l. The parcel was tracked, it reached quickly within 2 weeks
Beautifully made
size S is very roomy
Good suit, the child is happy. At a height of 145 cm took s. a bit too big, but not critical. I recommend the product and the store.
Pleasant fabric, soft and warm. I'm very pleased
Very satisfied Soft and pleasant kigurumi I have size m height 166-170 chest 95 Took several sizes more Perfectly suited. Always take things 1 or 2 sizes larger.
Arrived nicely packed, fully consistent with the description.
It's just like in the picture. very fast delivery
Good kigurumi, warm, soft. In general, in size. And so everything else is good)
satisfied with the item, everything corresponds to the description. I recommend the store
Cool pajamas, l am 48 size and height 170 just. For 46 size it will be great, it is better to order m. quality is good)
I bought for my child. The height of 150 came perfectly. went for a small. The daughter is delighted. Thank you!
Everything is super. I liked everything.
Everything is super! Corresponds to the description!
Ordered m. Goes to growth up to 172 cm. In the photo height 171. Quality is good. I recommend.
very nice material
Perfect. The son is delighted! I will also order myself))
Really beautiful and comfortable. My son will not take it off. 11 years old. size small . I am very pleased. The package arrived very quickly
On my daughter, he ordered a large m (155 cm). But and so he is very cool
Beautiful, cool, as in the picture. Size "m" on height 170 cm just Soft, comfortable. Thank you)
great quality, everything came up. Thank you to the store. I recommend
Very nice to the body, the size corresponds to the description, delivery fast... five solid store
Very nice suit! It's warm and fits perfectly.
Fast delivery, everything is fine! Thank you store!
Everything is cool
Very nice, My son loved it, but it is a little big for him.
Very cool costume! Fast shipping - good quality. Recommended store :)
Excellent thing, the fleece is good quality. I took the size xl as a gift.
Very soft fabric. Thanks to the store for the fast delivery. I recommend this seller. On the growth of 177 ideally suited
Child is happy
Top product! Size M ordered. Partner is 1.78 m
Just like the picture. my son is very happy fits him very well 155 cm size s. it's come very fast. thank you very much
Pleasant to the body. On the sleeves are sewn fins, like mittens. At a height of 170, the size l came up perfectly. Size s came up to size 42-44.
Excelent quality, came as expected!
my husband 1.9 meters tall, I ordered XXL and it fit perfectly!!
Definitely one of my best purchase. It's cute!! I recommend.
Height 185 weight 80 sits well
Very nice, well sewn and perfect colors. It looks great.
European size 40/42 is L spacious enough and you can wear anything under.
Good nice material and quality. fast delivery.
It's just like the picture. Warm up. I ordered an xl and it's huge. I like it though. One size less can be ordered. Arrived fast in time set
This is super cool kigurumi! I'm delighted! Very soft fabric, sewn well. The buttons are sewn perfectly, the threads do not stick out. Definitely worth ordering!
Shark and stitch is very good quality. Very happy)))
Very soft. Very beautiful. I was afraid to wash, but everything is fine. I advise
looks good. the daughter is happy.
Surprisingly everything is super! I was very worried that the size will not fit, but everything came up. My adult child was satisfied. Thank you very much.
Good PJ. The fabric is pleasant soft, the quality is good
excellent... the size s came up to 155 .... the son wears with pleasure. Fleece soft .. sewn well. Pockets are deep. fast delivery
fast delivery, everything is fine nowhere nothing sticks out. 162 M
Warm, soft, as in the photo..... Everything is gorgeous!!! Track followed completely!!!! Thank you store!!!!!
As described in the photo. soft fabric.
Very cool, the costume is chic, it came very quickly. I liked everything very much.
Great. Size M on the height of 146. Suit for growth. Child happy
Nice and soft material
Beautiful