SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of raikagestore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://raikagestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
nice... happy with the purchase
Figures came in excellent quality, tightly packed. Look great, very satisfied!
Product arrives in good condition and before time i am satisfied with the product
Very good product recommend and arrived early
Arrived packed securely...thank you!
Perfect, everything as expected! I can recommend this store.
Very beautiful
Very good finish. satisfaction thank you
10/10 Perfect
Very satisfied with the product
Very good arrived early, recommend the store
Great product, excellent quality and beautiful
Perfect!!! The dolls are beautiful, delivery was fast and very kind. Loved.
It's just like the pictures show.
Excellent product and great service.
Very good recommend the store
Very nice quality
match description and looks great
Very nice figures i loved thank you very much for the fast shipping
Well packed, arrived perfect!!
The shipment was fast and i'm very happy with the figures.
Perfect condition. Very fast shipping. I recommend the store.
very good quality, great fast delivery
Thank you!
Came well packed and in perfect condition, recommend!
characters are very good looking. fast shipping to USA Hawaii also. Took 12days to get here.
Good quality! Identical description. Arrived fast!
Simply, great quality… Without any defect… Arrived very fast .... I recommend
Beautiful
Really amazing quality super fast loved❤
Very good, fast shipping, good quality
Very good product. I recommend
The characters are very well made. Recommend too. Excellent
Really liked, the quality is good, surprised me, and came on schedule, am satisfied with the purchase, definitely come back to buy, Thank You!
Cute and perfect. Good quality, fast delivery
All Super thanks
Beautiful love them!
Excellent service, arrived in time and was securely packed
fast delivery, figures are very beautiful 5 star deserves
Very cute, highly recommended
Good quality product. fast delivery
They really cute and the store send them urgently. Definitely getting more items from them.
Very good figurines match description
Perfect
very accurate
Got everything right! Recommend.
fast delivery, everything is safe and sound, thanks
They're gorgeous.
so cute, fast delivery. Happy
Very good.
Figures came 3 times faster than expected. Extremely fast delivery ! very happy