SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of raikagestore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://raikagestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Standard packaging, tolerable in time delivery, given the current situation. Good quality product. Seller thanks and health to all of us!
The order came quickly. Packed Super. Thank you.
Quality is excellent
Thank you to the store. Item excellent
Great mask. Quality material. The child really likes
Mask ocheen quality!✊
Great bandage! Thank you very much to the store and favorite store
Everything is OK. Not unpacking. Came in individual packages. Corresponds to the description. I did not communicate with the store.
Before time, everything suits thanks!)
Ordered 2.01.20, received 29.02.20.
The texture is nice very good quality
The mask received. Good, well stitched. the mask in the factory package and postal package. the track was not tracked. The child is happy with the mask. the store many thanks!
Perfect condition!
Fast shipping. 25 days. All as in the description. Soft.
Quality is excellent
Masks cool but minus they smell
Cool mask glows in the dark as in the picture all. Seller thanks! Only here I wanted to order and the price of the mask rose sharply (
I really liked the product, the quality is excellent, it shines cool! I advise everyone!
Masks Just Super! Came in time 28.02.2020 (about 1 month from the moment of payment in Tomsk)! Quality is excellent!!! No smell! When washing in almost hot water-the water is slightly painted...! Children are delighted!!!
A good mask, came in an individual package... My daughter liked... Ordered another mask from another store, this in comparison is better, better.
Uncle! Masks yakinny, individualne pakuvannya, the veil is kind to stretch! Send blakitnim in temryavi. Welcome to the town hall.
Very high quality mask, even packing for 5 + ~
Perfect
Just got everything cool very beautiful, neatly made very much❤❤❤
It looks ecellent and it's nice I recommend that if it takes a little time to ship
Everything is super, although long, the child is happy
Excellent mask
Delivery month. I do not know what they are needed for, I ordered children. Each mask in individual packaging.
Excellent masks, in individual packages, there is a hymonic smell, hope to leave after washing, the mask with teeth super glow
Very good mask, came in good packaging, very high quality, I advise)
Very good quality.
Everything is cool, the quality is chic. The picture is slightly less than expected, but it's not scary. In the dark glows (the photo is not visible)
Delivery to Bryansk region 33 days. Beautiful packaging. Very dense and high quality. Glows in the dark (the photo is poorly visible). Recommend!!!
Karoche I ordered 1 for the price of one mask and came 2 Thank you pradovtsu for the ride
The product fully corresponds to the description! One but, very long went! 3 months! The store extended the terms, in the end I opened a dispute, the seller refused to return the money, I was angry, I wanted to write a review about what a bad seller. But, a miracle happened and the goods were brought, and just thrown under the door. I understand that this is the fault of our favorite mail. Thanks to the seller for being honest.
I really love this mask, it’s cute and soft. One thing though is that it hurts my ears when I wear it for a while. But it’s likely that my face/head just is too big :(
Recirculator of good quality. Cotton. The child is delighted. in size with a female Palm. With the store communicated, I asked to replace one mask with another. The child is satisfied with the purchase. Seller recommend.
Masks quality, the parcel was tracked, came quickly, two weeks before Samara. Track number was changed, but in tracking it was not reflected. Each mask was in individual packaging.
Sooo good mask! The truth to breathe is heavy in it.
Delivery month. Good mask.
All as in the picture, I thought it would be worse. Fast shipping, but the item was not tracked. I advise the producer. And yes there is a minus small, smells of something after washing will immediately disappear
The order came after half a month, the quality is fine and perfectly packed, 1 mask was more cotton, but I do not see in this problem. Do not stink and the drawings are made qualitatively all match the description
It came in one and a half weeks, thank you very much
To Moscow came about 1.5 months. The sewing quality is excellent. I ordered two masks each came in my company package. Bought for the child, he liked it.
Thank you. Masks are excellent, but the delivery was long.
The mask came to Tyumen for 2 weeks. Completely satisfied, thank you!!!
The parcel was about a month, to the Rostov region. With the store did not communicate. The quality is excellent. Description corresponds. seller recommend
They're super cool. They adapt perfectly, somewhat elastic.
Product equal to description. Place the order on 28.12.2019. Arrived 04.02.2020 in perfect condition
For 11 years a little too big. in the dark glows.
Tomsk came very quickly.
The mask is awesome! Only 1 minus. I'm 11 years old and it's big.
Came, but not very quickly Quite dense Under the helmet most that)
Masochka is beautiful, there is no smell. Came quickly. Packed well. The goods are satisfied. I advise you.
Very good quality product. Recommend sprzedawce in 100%. Shipment dotarła in three weeks.
Very good quality, arrived in 2 weeks
Pleasantly surprised delivery speed-1 month Quality-Cotton, the store did not lie
Order Shol for a long time, maybe stuck on tomozhna in RB. finally the child waited, put in the mailbox. Glows in the dark.
Everything is fine. Took for the child. A bit too big. Very fast shipment, it was almost a month
Very quickly came! I was waiting!
Mask Super!!!
Delivery month. Sent exactly what I ordered. One of the masks glows in the dark. The quality is very good, sewn neatly, everything looks aesthetic, the mask is dense, inside the dark lining is cotton. Came in individual, beautiful packages. The child is happy and I'm happy. I will order it from this store.
The mask is cool. Everything is very good. But the delivery is a little lost. And so I advise and I will still order.
The order is good I'm happy with everything came quickly enough to light everything corresponds I advise!
Fully met expectations. Unnecessary seams are not visible. Looks good. At night glows)
Cool mask, recommend
Really good product. Top quality.
Corresponds to the description, fast delivery, quality sewing glows in the dark